Privacy Policy


Thank you for choosing Osmosys!

At Osmosys, we want to offer you the best possible experience to ensure that you enjoy our water service today, tomorrow and in the future. For this, we need to know your drinking habits, so that we can offer an exceptional and personalised service specifically for you. That said, the privacy and security of your personal data are, and always will be, of great importance to us. For this reason, we want to explain clearly how and why we collect, store, share and use your personal data, in addition to showing you the controls and options available to you to choose when and how you share your personal data. 

That is our goal and we will explain it in more detail in this Privacy Policy.

The objective of this Policy is:

Ensure that you understand what personal data we collect about you, the reasons why we do it and with whom we share it;

Explain how we use the personal data you share with us in order to offer you a great experience when using the Osmosys Water Service;

Explain your rights and options in relation to the personal data we collect and process about you and how we will protect your privacy.

Personal data protection

At Osmosys we are concerned about the personal data we process and the exact compliance with current regulations on the protection of personal data, among others, Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27 2016 concerning the protection of natural persons with regard to the processing of personal data and the free circulation of these data and repealing Directive 95/46 / EC (hereinafter GDPR). Accordingly , the interested party is informed of the following questions regarding the treatments that Osmosys performs your personal data.

Purpose of the treatment: maintenance, development, compliance and control of the contractual relationship with our customers and the services they demand. For their part, in relation to the access control system to the Equipment’s data, personal data will be used to manage access controls to the Equipment. Likewise, we will use the identification and contact information of the clients to send, by electronic means or not, technical, operational and / or commercial news information and commercial information about activities, products and services.

Legitimation of the treatment: the legal or legal basis for the processing of the client’s personal data is the execution of the storage lease contract. Regarding the sending of commercial information, the legal basis is the satisfaction of legitimate interests pursued by Osmosys as contemplated in article 6.1. f) of the General Data Protection Regulation (GDPR). This will be without prejudice to the client’s ability to object to the sending of that commercial information. Recipients of the data: the personal data of the client will be communicated, where appropriate, to the tax administration for compliance with legal and tax obligations, as well as to the financial entity through which the company manages the collections of its products and services. Likewise, for some information management issues, Google services are used, a company that acts as the person in charge of the treatment and that, despite being outside the European Union and Space. European Economic, is hosted by the EU-US Privacy Shield, as stated in the following link: 

Google privacy policy:

Term of conservation of the data: the terms in which the company conserve the data of the client vary according to the regulations that result from application, being the following:

– 5 years: term corresponding to the prescription of tax obligations, as established by tax regulations. – Same term for the exercise of personal actions that do not have a special term of prescription, as well as includes the article 1,964 of the Civil Code.

– 6 years: in relation to books, correspondence, documentation and supporting documents concerning the business, as required by article 30 of the Commercial Code.

– 10 years: the documentation that formalises the fulfilment of the obligations established in Law 10/2010, of April 28, on the prevention of money laundering and the financing of terrorism, as well as an exemplary item25.

In relation to the sending of commercial information, the personal identification and contact information of the client will be kept until he revokes his consent for this purpose. Rights of the interested party in terms of the processing of their data: the interested party may request access to their personal data, rectification, deletion, limitation of the treatment, opposition or the portability of personal data by sending an application for direct debit to Osmosys. If the Customer has the impression that Osmosys not properly treated his personal data or that he have not duly attended to the exercise of his data protection rights he can file a complaint with the Spanish Agency for Data Protection, either through your electronic headquarters or in your address, at Jorge Juan Street, n 6, CP Madrid 28001.

Changes to this Privacy Policy

Occasionally, we may make changes to this Policy.

If we make material changes to this Policy, we will provide you with a prominent notice according to the circumstances, for example, by displaying a prominent notice within the Osmosys Water Service or by sending you an email. We can notify you in advance.

Therefore, be sure to read any notification carefully.

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